Shipping Policy

Jakob & Stitch

Effective Date: 25 March 2026

Thank you for shopping with Jakob & Stitch. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from our website.

1. Order Processing Time

All orders placed on our website are processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on:

Sundays
Public holidays
National holidays

If there is a high volume of orders, shipments may be delayed slightly. Customers will be notified in case of significant delays.

2. Shipping Locations

Jakob & Stitch currently ships orders across India.

At this time, we do not offer international shipping unless stated otherwise on our website.

3. Estimated Delivery Time

Once the order has been shipped, delivery times may vary depending on your location.

Estimated delivery times:

Metro Cities: 3–5 business days
Other Cities & Towns: 5–7 business days
Remote Areas: 7–10 business days

Delivery timelines are estimates and may vary due to logistics issues or unforeseen circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be clearly displayed at checkout before payment.

In some cases, free shipping offers may be provided during promotions or special campaigns.

5. Order Tracking

Once your order is shipped, you will receive a shipping confirmation message or email containing tracking details.

Customers can use the tracking number to monitor the delivery status through the courier partner’s tracking system.

6. Delayed or Lost Shipments

While we work with reliable shipping partners, delays may sometimes occur due to:

Weather conditions
Courier service disruptions
Incorrect shipping address
Public holidays or festivals

If your order is significantly delayed or appears lost, please contact our support team.

7. Incorrect Shipping Address

Customers are responsible for providing the correct shipping address at the time of order placement.

Jakob & Stitch will not be responsible for delivery failures caused by:

Incorrect address
Incomplete address
Unavailable recipient

If you notice an address error, please contact us immediately after placing the order.

8. Damaged Package During Delivery

If your order arrives damaged or tampered, please:

Take clear photos of the package
Contact our support team within 24 hours of delivery

We will review the issue and assist with the appropriate resolution.

9. Contact for Shipping Issues

If you have any questions regarding shipping or delivery, please contact us.