Refund & Return Policy
Jakob & Stitch
Effective Date: 25 March 2026
At Jakob & Stitch, customer satisfaction is important to us. This Refund and Return Policy explains the conditions under which returns, replacements, and refunds are accepted.
By placing an order on our website, you agree to the terms outlined in this policy.
1. Return Eligibility
Customers may request a return or replacement if the product received is:
- Damaged during delivery
- Defective or faulty
- Incorrect product delivered
To be eligible for a return, the request must be made within 7 days of receiving the product.
The product must:
- Be unused and in its original condition
- Have all original tags and packaging intact
- Include proof of purchase or order confirmation
2. Non-Returnable Items
Certain products may not be eligible for return or refund including:
- Products that have been used or worn
- Items without original packaging or tags
- Products damaged due to misuse by the customer
- Clearance or final sale items (if specified)
3. Return Process
To initiate a return request, customers must contact our support team with the following details:
- Order number
- Description of the issue
- Photos of the product (if damaged or defective)
Our team will review the request and provide further instructions.
4. Replacement Policy
If the product is found to be damaged, defective, or incorrect, we may offer:
- Product replacement, or
- Store credit, depending on availability.
Replacement products will be shipped after the returned item is received and verified.
5. Refund Policy
Refunds will be processed only after the returned product is received and inspected.
Once approved, refunds will be issued to the original payment method used during purchase.
Refund processing time may take 5–7 business days, depending on the payment provider.
6. Return Shipping
In case of defective or incorrect products, return shipping costs may be covered by Jakob & Stitch.
If the return request is due to personal preference or other reasons, the customer may be responsible for return shipping charges.
7. Late or Missing Refunds
If you have not received your refund after the expected processing time:
- Check your bank account again
- Contact your payment provider or bank
- If the issue persists, please contact our support team
8. Contact Us
For return or refund requests, please contact us at:
Jakob & Stitch
📧 Email: info.jakobandstitch@gmail.com
📞 Phone: 9067993100